SUBJECT
title
Approve license agreement with TeamDynamix Solutions LLC. for cloud Information Technology Service Management (ITSM) and implementation services. (5YR cost: $ 320,275.31)
body
DESCRIPTION
This initiative will provide a modern platform to support our transition to an improved engagement between IT and users of the various systems.
The TeamDynamix solution includes professional services and modules for IT incident management, help desk ticketing, asset management, project management, and change management. These services will support the configuration and implementation of a fully integrated ITSM system.
The contract term date is scheduled to commence on December 23, 2025. Implementation services are anticipated to commence in January 2026.
RECOMMENDATION
Request Board approve licensing agreement with TeamDynamix Solutions LLC. for TeamDynamix Software-as-a-Service (SaaS).
FISCAL IMPACT
Funding has been appropriated for the first-year costs within the Fiscal Year 25/26 Information Technology Operating Budget and remaining costs will be budgeted in future fiscal years. Software implementation includes a one-time implementation fee of $15,000 + annual cost to include a 3% increase for a total of $320,275.31 over the 5YR term.
CONTACT INFORMATION
Name: Shirley Aracena
Title: Project Coordinator/Business Analyst
Division: Information Technology
Phone: 863 534-7577
E-mail Address: ShirleyAracena@polkfl.gov <mailto:ShirleyAracena@polkfl.gov>