SUBJECT
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Approve cooperative agreement with Carahsoft Technology Corp. for case management and contract management software modules and implementation services. ($3,228,188.60 total 5-year expense)
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DESCRIPTION
Request Board approval for the acquisition of the Salesforce software platform for case management and contract management modules, along with a data warehouse. This initiative is crucial for modernizing Community Health Care operations and administrative functionality to enhance efficiency, data management, and service delivery.
* Case Management Module:
Currently, the existing case management module is outdated and lacks essential functionalities. It struggles to effectively centralize client data, track case data, and generate real-time reports, which ultimately hampers productivity and overall program effectiveness. This module will address these challenges in a comprehensive manner and will streamline and automate the client application process through an interactive real-time self-service portal, facilitating the intake, eligibility, scheduling, and enrollment processes.
* Contract Management Module:
Additionally, the contract management module will automate and streamline workflows, version controls, contract monitoring process, deadline and renewal alerts, reporting/real-time dashboards, provider data management, and significantly reducing throughput time. Additionally, it provides communication tools and a centralized repository.
Furthermore, the integration of a data warehouse will unify data for both modules from multiple sources and leverage advanced analytics and real-time dashboard reporting. This integration will optimize data-driven decisions and program outcomes.
The implementation of these modules will provide qualitative and quantitative data analytics for decision making and strategic goals.
The State of Florida belongs to the National Association of State Procurement Officials (NASPO) ValuePoint Cooperative Purchasing Organi...
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